Refund policy

Last updated: 3 November 2026

Subscriptions

Every business starts with a free trial, so you can try VisitBite before you pay anything. After that:

First payment: if you are not happy, ask for a refund within 7 days of your first paid charge and we will refund it in full.
Later payments: fees already charged for a billing period are not refundable. If you cancel, you keep your plan until the end of the period you paid for, and no further charges are made.
Service failure: if a serious problem on our side stops you using VisitBite and we cannot fix it, we will refund the unused part of your fee.
Approved refunds are paid to the original payment method within 7 to 10 working days. GST is refunded where the law allows.

To ask for a refund, email hello@visitbite.app from your registered email with your business name.

Orders paid by guests

When a guest pays a restaurant or shop through VisitBite, the money goes to that business's own Razorpay account. VisitBite does not hold it. For a refund on food or a service, please speak to the business. The business can issue the refund through Razorpay.

Loyalty rewards

Stamps, coins and rewards have no cash value and cannot be refunded as money. If a reward code expires or is cancelled before use, the stamps or coins it cost are returned to your card automatically.